Company: HCLTech
Job Description
HCLTech is hiring Technical Support Engineers to provide first-level technical support to customers and internal users. The selected candidates will diagnose technical issues, provide troubleshooting assistance, maintain support tickets, and ensure customer satisfaction.
This role is ideal for candidates interested in IT infrastructure, customer support, networking, and troubleshooting. Comprehensive training will be provided after joining.
Key Responsibilities
- Respond to customer support requests.
- Troubleshoot hardware and software issues.
- Install and configure software.
- Maintain service tickets.
- Escalate unresolved issues.
- Monitor system performance.
- Document technical solutions.
- Support remote users.
- Ensure timely issue resolution.
- Maintain service quality standards.
Required Skills
- Windows Operating System
- Networking Basics
- MS Office
- Communication Skills
- Troubleshooting
- Customer Service
- Problem Solving
- Time Management
Employee Benefits
- Medical Insurance
- Shift Allowance
- Paid Training
- Annual Bonus
- Career Development
- Certification Support
Salary: ₹2.8 – ₹4.2 LPA
Qualification: B.Tech, BCA, MCA, Diploma, B.Sc (Computers)
Experience: Freshers / 1 Year
Working Hours: Rotational Shifts
Job Category: IT Jobs
Job Type: Full Time
Job Location: Ongole